Privacy Policy

1. Information We Collect

1.1 Personal Information

When you rent a vehicle or inquire about our services, we collect:

• Full name and contact details (email address, phone number)
• Physical address
• Driver's license information and identification documents
• Payment information (credit card details processed through secure payment gateways)
• Booking preferences and rental history
• Communication records with our team

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• IP address and general location data
• Pages visited and time spent on our site
• Referring website addresses

1.3 Vehicle Usage Data

During your rental period, we may collect information about vehicle usage for maintenance scheduling and safety purposes. This data helps us maintain our fleet to the highest standards.

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 Service Delivery

• Processing and managing your vehicle rental bookings
• Arranging airport transfers and delivery services
• Coordinating membership benefits and priority access
• Providing customer support and responding to inquiries
• Maintaining and improving vehicle fleet quality

2.2 Communication

• Sending booking confirmations and rental agreements
• Providing updates about your rental or membership
• Responding to your questions and requests
• Notifying you of service changes or important information

2.3 Marketing (with consent)

• Sending information about new vehicles or services
• Offering special rates or membership benefits
• Inviting you to exclusive driving experiences

You may opt out of marketing communications at any time by contacting us at [email protected] or using the unsubscribe link in our emails.

2.4 Legal Compliance

• Complying with Singapore laws and regulations
• Responding to legal requests and preventing fraud
• Protecting our rights, property, and safety
• Enforcing our terms and conditions

3. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific purposes such as marketing communications
• Contract Performance: When processing is necessary to fulfill our rental agreement with you
• Legitimate Interests: When we have legitimate business reasons that do not override your rights, such as improving our services
• Legal Obligation: When required by Singapore law or regulations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

4.1 Service Providers

Third-party companies that help us operate our business, including:

• Payment processors for secure transaction handling
• Insurance providers for coverage administration
• Vehicle maintenance and service partners
• IT service providers for website and system maintenance

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal proceedings, or government requests in Singapore.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement robust security measures to protect your personal data:

• Encryption of sensitive data during transmission using SSL/TLS protocols
• Secure servers with restricted physical and digital access
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Access controls limiting data access to authorized personnel only
• Regular data backups to prevent loss

While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Rental Records: Maintained for seven years for accounting and legal compliance purposes
• Marketing Preferences: Retained until you opt out or request deletion
• Membership Information: Kept for the duration of active membership plus three years
• Website Analytics: Typically retained for 24 months

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and Singapore regulations.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

8. Your Rights

Under Singapore's Personal Data Protection Act, you have the following rights:

8.1 Right to Access

Request a copy of the personal data we hold about you. We will provide this information within 30 days of your request.

8.2 Right to Correction

Request corrections to inaccurate or incomplete personal data. We will update your information promptly upon verification.

8.3 Right to Withdraw Consent

Withdraw your consent for data processing where consent is the legal basis. This does not affect processing that occurred before withdrawal.

8.4 Right to Data Portability

Request your personal data in a commonly used, machine-readable format for transfer to another service provider.

8.5 Right to Object

Object to processing of your personal data for direct marketing purposes or when based on legitimate interests.

8.6 Right to Lodge a Complaint

If you believe we have not handled your personal data properly, you may lodge a complaint with the Personal Data Protection Commission of Singapore.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days and may require verification of your identity.

9. Children's Privacy

Our services are intended for individuals aged 21 and above who possess a valid driver's license. We do not knowingly collect personal data from individuals under 21. If we become aware that we have inadvertently collected data from someone under this age, we will delete it promptly.

10. International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer data outside Singapore, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with Singapore's data protection standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly. For significant changes, we will notify you via email or prominent notice on our website at least 30 days before the changes take effect.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all inquiries within 30 days. For urgent matters, please call during our business hours: Monday to Friday, 9:00 AM to 7:00 PM SGT.